Privacy policy

Privacy policy

This Privacy Policy explains how Onu Labs ("we", "us", "our") collects, uses, and protects your personal data when you visit or make a purchase from our store. We only collect, use, and store your data in accordance with this policy and applicable law, including the EU General Data Protection Regulation (GDPR).

Data controller

The data controller responsible for your personal data is Onu Labs SL, 28006 Madrid, Spain. You can contact us at any time at contact.onulabs@gmail.com.

Personal data we collect

  • Information you provide: name, email address, shipping and billing address, phone number, and order details when you register, place an order, or contact us.
  • Payment information: processed securely by our payment providers; we do not store full card numbers.
  • Automatically collected: device, browser, IP address, pages viewed, and similar usage data collected through cookies and similar technologies.
  • Marketing data: your preferences and consent status for our communications.

You can browse our site as a guest. Some features and services are only available to registered users.

How we use your data

  • To provide our services: answer your questions, maintain your shopping cart, process and fulfil your orders, and carry out payment and fraud-prevention checks.
  • To send you offers and promotions by email, SMS, or other channels where you are an existing customer or have consented. You can unsubscribe at any time via the link in our marketing emails or by contacting us at contact.onulabs@gmail.com.
  • To improve our website, products, and advertising.
  • To comply with legal obligations.

Legal bases (EU/GDPR): performance of a contract (orders), your consent (marketing and non-essential cookies), our legitimate interests (improving and securing our services), and legal obligations.

Cookies and tracking

We use cookies and similar technologies for essential site functions, analytics, and advertising. Non-essential cookies (analytics and marketing) are only used with your consent, which you can manage through our cookie banner at any time.

Service providers and third parties

We share data only as needed with trusted providers who process it on our behalf:

  • Shopify — e-commerce platform, hosting, and payment processing.
  • Meta / Facebook & Instagram — advertising and measurement, including the Meta Pixel (ID 27230507369939056).
  • Google — analytics and advertising services.
  • Klaviyo — email and SMS marketing (when enabled).
  • TikTok — advertising and measurement (when enabled).

Some of these providers may process data outside the EU/EEA (e.g. in the United States). Where this happens, transfers are protected by appropriate safeguards such as the EU Standard Contractual Clauses or equivalent mechanisms.

Data retention

We keep your personal data only for as long as necessary to fulfil the purposes described here, including legal, accounting, or reporting requirements.

Your rights (EU/GDPR)

You have the right to access, rectify, erase, restrict, or object to the processing of your data, the right to data portability, and the right to withdraw consent at any time. You may also lodge a complaint with your local data protection authority. To exercise any of these rights, contact us at contact.onulabs@gmail.com.

Security

We take reasonable technical and organisational measures to protect your personal data. However, no method of transmission over the internet is completely secure.

Children

Our store is not directed to children, and we do not knowingly collect personal data from children.

Changes to this policy

We may update this Privacy Policy from time to time. The current version is always available on this page.

Contact

For any privacy questions or requests, contact us at contact.onulabs@gmail.com.