Shipping policy
Shipping policy
Onu Labs is dedicated to delivering your orders quickly and securely, working with trusted shipping partners to ensure a smooth experience. For shipping information and conditions, please see the details below.
Shipping & Tracking
Onu Labs ships orders using trusted carriers. Shipping fees and delivery estimates vary by destination and selected shipping method. Once an order ships, tracking information is provided and serves as confirmation that the order is in transit.
International Shipping
We ship worldwide. International delivery times depend on destination and customs processing. Customs delays, inspections, duties, or taxes imposed by local authorities are beyond our control and are the responsibility of the recipient. These do not qualify for refunds, returns, or chargebacks.
Missing, Damaged, or Not Received
Claims for missing or damaged items must be reported within 14 days of delivery and require supporting documentation, including photos and order details. Packaging damage alone does not qualify for a replacement or refund if the item is intact.
If tracking shows an order as "Delivered," responsibility transfers to the recipient. Customers must file a claim with the carrier and provide proof of loss. Claims submitted after 7 days from delivery are not eligible.
Order Changes & Cancellations
Requests to modify or cancel an order must be submitted within 12 hours of purchase. Once processing or shipping begins, changes or cancellations are no longer possible. Shipped orders cannot be canceled.
Processing
Orders are processed within 2 business days, excluding weekends and holidays. Tracking confirmation constitutes proof of shipment. By placing an order with Onu Labs, customers acknowledge and accept all shipping terms outlined in this policy.
For questions or assistance, please contact contact.onulabs@gmail.com.
Shipping Times Table
| Country | Standard Shipping Time | Express Shipping |
|---|---|---|
| United States | 5-8 Calendar Days | 4-7 Calendar Days |
| United Kingdom | 6-9 Calendar Days | 4-7 Calendar Days |
| Canada | 7-11 Calendar Days | 6-10 Calendar Days |
| Australia | 5-9 Calendar Days | 5-7 Calendar Days |
| New Zealand | 5-9 Calendar Days | — |
| EU (Other) | 6-10 Calendar Days | 5-8 Calendar Days |
| Rest of the World | 7-13 Calendar Days | — |
| Netherlands | — | 5-8 Calendar Days |
| Belgium | — | 5-8 Calendar Days |
| France | 6-9 Calendar Days | 5-7 Calendar Days |
| Germany | 6-9 Calendar Days | 4-7 Calendar Days |
| Austria | 6-9 Calendar Days | 5-8 Calendar Days |
| Luxembourg | — | 6-11 Calendar Days |
| Spain | 6-9 Calendar Days | 5-7 Calendar Days |
| Ireland | 6-10 Calendar Days | — |
| United Arab Emirates | 6-10 Calendar Days | — |
| Denmark | 6-9 Calendar Days | 5-7 Calendar Days |
| Sweden | 7-13 Calendar Days | 7-10 Calendar Days |
| Switzerland | 6-9 Calendar Days | — |